Privacy Policy

We treasure your privacy as much as you treasure your timepieces. Find out how and why we use your data in our Privacy Policy below. 
We pinky promise to keep your info only as long as we need it.

Who we are

"Zundia" / "we" / "us" and "our" is a public limited company incorporated in the United Kingdom, whose registered address is Zundia Europe Limited, First Floor, 1-2 Market Square, Navan, Co Meath, C15 N83H. Zundia owns and operates the website www.zundia.io and any other related web application (collectively the "Web Site"). Our company registration number is: 768273.

About our privacy policy

We're all about keeping your personal data safe and sound. Our Privacy Policy kicks in when you visit zundia.io, use our services, scroll our socials, chat with our people, or fill out our surveys. It explains what we collect, why we collect it, how it happens and where it stays safe. Plus, it covers your rights under GDPR. Keeping your data accurate and up to date helps us support you through our process - so remember to catch us up on any changes!

Change can be scary, but we make it easy

Someone way smarter than us once said, 'To improve is to change; to be perfect is to change often'. So in the name of making things better for everyone, we may update this policy from time to time (effective from publication). Don't worry - any BIG changes will come with a bigger heads-up!

Information we collect

What we scoop up:

  • Personal info (like your name, ID, address, and all those digits)
  • Your watch details (serial numbers, movements, and the snaps you share).
  • Records of how you use our services
  • Payment details (the good stuff that takes watches from ‘selling’ to ‘sold’)
  • Media (think audio and videos of us supporting you or visits to our HQ)

Obtaining your data

How the scoop gets scooped:

  • When you visit Zudia, give us your details or use live chat to say hey to our people (hey there!)
  • When you scroll, swipe or double-tap us on social platforms
  • When you dial in, or drop us an email for a helping hand
  • When you confidently cash in on a watch trade or use our services
  • When we get in touch to help turn your deal into a speedy delivery
  • When you need someone in your corner to support or sort things out
  • When our ads or promo turn you from a click into a customer

How we use your info

We make using our services simple by;

  • Sharing your details with our network of watch trading partners using our auction platform.
  • Keeping you updated on your watch's real-time value and providing support throughout it all.
  • Internally, we use your info to help manage our business and services, make improvements from insight, and send you relevant marketing.

Sharing data with third parties

We share your data with third parties when you:

  • Request a watch valuation and submit your watch profile to verify your timepiece's history and authenticity.
  • Sell your watch using escrow services and need to verify your identity digitally.
  • In legal matters (financial audits or lawful authorities), business transactions (mergers or acquisitions), advertising platforms, or when working with service providers (credit checks, marketing, IT or cloud services).
  • To survey our services with your valuable feedback via platforms.

Processing your info

Aligned with GDPR, we'll process your info based on consent (which you can pull out of any time), contracts, and laws, or for legitimate interests.

Give & take

Not sharing data we legally or contractually need may prevent us from dealing with you.

Our storage period

We keep your personal data only as long as needed, as per EEA rules and national laws. Info related to goods orders stays around for warranty reasons. Our newsletter subscribers' details are kept for five years. Cookie (not the delicious kind) storage can be found here. We may also keep records to support claims or defend legal claims too.

Your data rights

You can access, amend, erase, or limit how we tinker with your data at any time. Want a copy? We can give you that too. Don't love ads? Just say so, and we'll stop showing them to you.
Changing your mind about data consent won't undo any past actions. Detailed rights and restrictions info can be found here. You can also appoint a representative to handle your data posthumously.

Contact

Got a privacy Q? Drop us an email at hello@zundia.io. Tell us what's on your mind, and we'll try our best to sort you out with the speed and security you deserve. We may request ID to double-check you are who you say you are along the way. We'll aim to reply within a month but might need more for the tricky stuff. Got a concern that feels mega? Feel free to file a complaint with the Information Commissioner's Office or your EU data protection authority.